Quotation/Order Process

Thank you for placing your order with Stonehouse Garden Buildings. Please take a moment to understand the company process

so that any future changes or modifications that you may still wish to make can be easily incorporated, these modifications can

all be picked up on the site survey.

Your normal terms would be a 25% deposit of which would include a £2k card payment which will provide you with a £30k

insurance backed indemnity under section 75 of the Consumer Credit Act.

Once the deposit has been paid we will raise the contract together with the payment schedule which outlines the payment

terms, timings and other information.

Survey Stage

Once fully deposited, the next step is our surveyor visiting to check all elements of the order. This usually takes place 8-10 weeks

prior to your installation week commencing on your contract and will provide a site and logistical survey. This is the time when

any alterations and additional items are discussed with the surveyor and any (VTC) variations to contract are revised. Once the

VTC’s are agreed the project will enter the manufacturing process and no further changes can be made.

Before this visit, any landscaping or removal work that needs to take place to clear the area (that we have not agreed to

undertake ourselves) should be completed to allow for an accurate survey.

Manufacturing Stage

The manufacturing process usually takes 6-7 weeks, so this is the time when the stage 2 payment of 30% as per your contract

becomes due and we will send you an email reminder. This is the time when you should arrange your insurance cover in

advance of the delivery stage as the risk passes on delivery.

Delivery Stage

The delivery date is usually determined approximately 7 days prior to the build start date, but is subject to weather conditions.

We will normally deliver in one day but that’s depending on the size of the build, the size of the site, access and location, which

can result in a multiple of deliveries. The installers will usually start the build 7 days after delivery has taken place.

Construction Stage

Either H.O. or our installation team will advise on the actual start date as it is subject to completing the previous project and

prevailing weather conditions, but once they start it will be a continual process through to handover.

48 hours after commencement of the build, the stage 3 payment (40%) will be due as per your contract.

Completion Stage

Once the building has been assembled the installers will hand over the building. They will then run through a ten point checklist,

including handing over the keys and running through all the electrics etc, and you are then able to start using your building. At

this point the final balance is due for payment ( within 48hrs).

Once the final balance is paid we will generate and forward the Warranties and electrical certificates.

Sometimes adjustments become necessary but we usually recommend that you leave around 12 weeks to let the building settle.

We do not recommend decorating for around 4-6 weeks to allow the plastering to dry fully .If at handover there are any

outstanding items that need to be attended to, then they will be listed by the installers or one of our installation managers/

Surveyors and will be confirmed in writing regarding the outstanding work, which will then be scheduled within 14 days after the

final balance has been settled ) as above ).

If you have any queries, please contact the office on 01453 825254.